27/06/2024

Interview to Raquel and Cristina from the Commercial Administration Department of Bancolor Baux.

Interview to Raquel and Cristina from the Commercial Administration Department of Bancolor Baux.

Raquel Quilis and Cristina Ferrandiz are the Bancolor Baux colleagues in the Commercial Administration department. Between the two of them, they have a total of 38 years of experience in the Company and in this interview, we will know in more detail their functions, as well as the challenges and satisfactions that they find in the day to day in their job.

1. What are your functions in the Sales Department and what responsibilities does it entail?

Our functions in the Sales Department include processing and tracking orders, managing any modifications that these may require and organising transport. We also take care of sorting invoices and orders, as well as ordering and tracking samples for customers. In some cases, we also provide customer service, ensuring that our customers' needs are met efficiently. In addition, we support the sales team so that they can focus on their business objectives.

2. What skills do you consider most important to do your job effectively?

We consider good planning to be super important to manage different tasks and make sure they are all completed on time. The ability to pay attention to detail is also crucial, because any mistake can have significant repercussions. Communication skills are also essential to interact well with different areas of the company. In addition, the ability to solve problems quickly and effectively is very necessary, as unexpected situations often arise that need an immediate response. Empathy is also important to understand the needs and concerns of our clients and colleagues.

3. How do you interact with the rest of the sales team on a daily basis?

We are in constant contact with the sales department. Communication between all of us is essential for the service and products offered to our customers to be effective and agile. We use different communication tools and we make sure that we hold meetings so that we are all coordinated. But this collaboration is not only limited to the commercial team as we also work closely with the production, logistics and finance departments, which allows us to address any issues in a comprehensive way and ensure that our customers receive the best possible service.

4. What is the biggest challenge you have faced so far in your position?

Without a doubt, the biggest challenge was living through COVID-19. There was a lot of uncertainty in the market, in the company, and suddenly we found ourselves working from home, with other tools and ways of working with which we were not very familiar. We thought we were going to lose our agility in communication between colleagues, making it difficult for us to coordinate and carry out our tasks. The pandemic tested us in many ways and we had to learn to handle new technologies and communication tools and adapt our processes to maintain efficiency from home. It was a period of much learning and adaptation.

5. What aspects of your work do you find most rewarding?

We find it very rewarding when we manage to solve problems or deal with complex requests from both customers and other departments. It is especially comforting when customers thank us for solving an emergency or bringing forward an order, as we know that these procedures have a big impact on their production and deliveries. In addition, the satisfaction of contributing to the overall functioning of the company drives us to keep improving every day.

6. What recent changes in your work have had a positive impact?

The most recent positive change was the acquisition of Grupo Baux by Jupiter Aluminum. On a personal level, it has given us greater stability and peace of mind. We have felt very identified from the beginning with their values and we are very grateful for their closeness to the employees and to the Company in general. We have felt that this new stage has brought with it a renewal of energy and very positive perspectives for the future.

7. What do you value most about working at Grupo Baux?

We value very much the family conciliation that Grupo Baux offers. Some of us have family situations that, if it weren't for this flexibility and work-life balance, would be very difficult to resolve. Also, the job stability and the continuous training we receive are things that make us feel very fortunate to work here. But, above all, the peace of mind of working with colleagues we trust and with whom we have worked for so many years is incalculable.

Interview to Raquel and Cristina from the Commercial Administration Department of Bancolor Baux.

27/06/2024

Interview to Raquel and Cristina from the Commercial Administration Department of Bancolor Baux.

We have started the "Employee Interviews" project with Cristina and Raquel, our colleagues in Commercial Administration at our headquarters in Paterna.

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